WHO ARE WE?
We are Castle Snug and can be contacted via the contact details below:
5 James’ Court, 493 Lawnmarket, Edinburgh, EH1 2PB.
WHY DO WE COLLECT AND USE YOUR PERSONAL INFORMATION?
We collect and use your personal information in order for us to process your order for one of our products and/or services.
We will use your personal information to send you marketing communications by email about similar products and services that you may be interested in as well as new products and services that we will start to offer.
Please note that you have the right to object to receiving marketing communication and we will give you an easy way to unsubscribe from receiving any marketing communications from us.
WHAT HAPPENS IF YOU DO NOT PROVIDE YOUR PERSONAL INFORMATION?
We need your personal information in order to provide our services to you or to process your order. If we do not collect your personal information we will not be able to provide our services to you or complete your order.
WHO WILL WE SHARE YOUR PERSONAL INFORMATION WITH?
We will share your personal information with third parties where we are required to do so by law. We will also share your personal information with third party suppliers and manufacturers that we use to provide our services to you and/or to process your order. This includes the manufacturers that produce the products you order from us.
TRANSFERRING YOUR PERSONAL INFORMATION OUTSIDE EUROPE.
We will not transfer your personal information outside of Europe.
HOW LONG WILL WE STORE YOUR PERSONAL INFORMATION?
We will store your personal information for up to six years from ceasing to be our client in all cases. This is to enable us to refer to our records in the unlikely event that you want to lodge a complaint against us within six years.
If you do not object to receiving marketing communications from us we will store your personal information for marketing purposes until you unsubscribe from receiving marketing communications from us.
WHAT ARE YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION?
Right to access
You have the right to request copies of the personal information we hold about you at any time.
Right to rectification
You have the right to request that we correct any inaccurate personal information we hold about you.
Right to erasure
You have the right to request that we delete your personal information from our records.
Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed.
Right to restrict processing
You have the right to request that we restrict how we use your personal information.
Right to object
You have the right to object to the collection and use of your personal information at any time.
Right to data portability
You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.
HOW CAN YOU EXERCISE YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION?
You can exercise all of your rights by contacting us on any of the above contact details.
HOW TO LODGE A COMPLAINT ABOUT THE USE OF YOUR PERSONAL INFORMATION.
You can lodge a complaint with us directly by contacting us on the above contact details.
You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO is the regulator who makes sure that we use your personal information in a lawful way.
You can lodge a complaint with the ICO by visiting https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113.